Privacy Policy

At Fachand ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and related services.

**1. Information We Collect**

We collect information you provide directly to us, including:

- Account information (name, email, company name)

- Business data you input for your AI voice agent (FAQs, service information, etc.)

- Communication records between you and our support team

- Usage data and analytics about how you use our platform

When end users interact with your AI voice agent, we may collect:

- Conversation transcripts (as configured by you)

- Lead information (name, email, phone) if lead capture is enabled

- Feedback and ratings provided by users

**2. How We Use Your Information**

We use the information we collect to:

- Provide, maintain, and improve our services

- Process transactions and send related information

- Send technical notices, updates, and support messages

- Respond to your comments and questions

- Analyze usage patterns to improve user experience

- Train and improve our AI models (using anonymized data only)

**3. Data Sharing and Disclosure**

We do not sell your personal information. We may share information in the following circumstances:

- With service providers who perform services on our behalf

- To comply with legal obligations

- To protect our rights, privacy, safety, or property

- In connection with a merger, acquisition, or sale of assets

**4. Data Security**

We implement industry-standard security measures including:

- Encryption of data in transit and at rest

- Regular security audits and penetration testing

- Access controls and authentication requirements

- HIPAA compliance for healthcare clients

- SOC 2 Type II certification

**5. Data Retention**

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

**6. Your Rights**

You have the right to:

- Access your personal information

- Correct inaccurate information

- Delete your information

- Export your data

- Opt out of marketing communications

**7. Contact Us**

If you have questions about this Privacy Policy, please contact us at:

Fachand Privacy Team

Email: [email protected]

Address: 123 AI Innovation Drive, Silicon Valley, CA 94025